Delete your GO 96 account

What is deleted

• Your mobile number, name, email address, gender and emergency contact
• Profile photo and saved places
• Drivers: selfie, vehicle photo, uploaded documents, licence and vehicle numbers
• Login sessions and push-notification tokens — you are signed out everywhere
• Your live location, and comments in ratings you gave or received

What is kept, and for how long

• Trip, payment and cash settlement records (dates, fares, payment mode and status) are kept for as long as Indian accounting and tax laws require (up to 8 years) and for resolving disputes — without your name, phone number, email, UPI ID or comments.
• For passengers, pickup and drop-off addresses are removed from trip records and locations are reduced to about 1 km precision.
• Star ratings stay (they make up drivers’ averages) but are no longer linked to you.

Deletion is permanent and can’t be undone. It isn’t possible while a ride is in progress or, for drivers, while collected cash hasn’t been settled with GO 96. You can sign up again later with the same number as a new account.