Terms of Service

These terms govern your use of the GO 96 app and website, operated by [Legal entity name], [Registered business address] (“we”, “us”). By creating an account or using the service you agree to them and to our Privacy Policy.

1. The service

GO 96 is a platform that connects passengers who want a car ride with independent drivers who are registered and approved on the platform. We match a booking with the nearest available driver, one driver at a time; each driver has 60 seconds to accept, and a booking that no driver accepts within about 90 seconds is cancelled. We do not guarantee that a driver will be available.

2. Accounts and eligibility

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You need a mobile number that you control; log-in uses a one-time password sent by SMS. Keep your phone and codes to yourself — you are responsible for activity on your account.
• The information you give (name, contact details, emergency contact, and for drivers the licence, vehicle and documents) must be true and kept up to date.
• One account per person. Accounts may not be sold, shared or transferred.

3. Fares, surge and cancellations

• The fare is shown before you book. It is calculated from the route distance and estimated time using the rates set by the operator for the vehicle type (a base fare plus per-kilometre and per-minute rates, subject to any minimum fare).
• At busy times a surge multiplier may apply; any surge is included in the fare shown before you confirm.
• The fare shown when you book is the fare charged when the trip is completed. Tolls, parking or other charges agreed with the driver during the trip are between you and the driver.
• Passengers and drivers can cancel a booking before the trip starts. A trip cannot be cancelled in the app once it has started. We do not currently charge a cancellation fee; if that changes, it will be shown in the app before you book.
• To start the trip, the passenger gives the driver a 4-digit code shown in the app. Share it only once you are in the right vehicle.

4. Payments

• Cash: pay the driver the fare at the end of the trip. Drivers record cash they collect and settle it with the operator.
• UPI: pay the fare shown in the app to the operator’s UPI ID (by QR code or UPI link) from your own UPI app. The driver confirms receipt. We never ask for your UPI PIN, card details or bank log-in — do not share them with anyone.
• Your UPI app, bank or payment provider has its own terms. We are not responsible for failures or delays on their side; if money leaves your account but the payment isn’t confirmed, contact us with the transaction reference.
• You must pay for completed trips. Unpaid fares may lead to suspension of your account.

5. Driver obligations

If you drive on GO 96, you confirm and agree that you:

• hold a valid driving licence for the vehicle, and the vehicle has valid registration, insurance, permits and fitness certificates as the law requires, and you keep these current in the app;
• will follow traffic and motor vehicle laws, drive safely, and never drive under the influence of alcohol or drugs;
• will use only the vehicle registered on your account, and will not let anyone else drive using your account;
• will charge only the fare shown in the app, collect cash honestly, and settle collected cash with the operator promptly;
• will treat passengers with respect and not discriminate, harass or share their personal data outside the trip;
• are an independent service provider, not our employee, and are responsible for your own taxes and licences.

The operator reviews driver details and may approve, suspend or reject driver accounts.

6. Prohibited use

You must not: give false information or impersonate someone; use the service for anything unlawful or to carry illegal items; harass, threaten or harm anyone; damage a vehicle; misuse SOS or safety features; share or misuse other users’ personal data; interfere with, reverse-engineer, scrape or overload the app, servers or APIs; or create bookings you do not intend to take.

7. Safety and SOS

Trip-share links let people you choose follow your trip; anyone with the link can see it until it expires, so share it only with people you trust.

8. Ratings

Passengers and drivers can rate each other after a trip. Ratings and comments must be honest and must not contain abusive content or personal information.

9. Limitation of liability

• The service is provided “as is” and “as available”. We do not guarantee that it will be uninterrupted or error-free, or that locations, routes, times or fare estimates will be exact.
• Transport is provided by the independent driver. To the extent the law allows, we are not liable for the acts or omissions of drivers or passengers, or for indirect or consequential loss, loss of profits or data.
• To the extent the law allows, our total liability to you for any claim relating to a trip is limited to the fare paid for that trip.
• Nothing in these terms limits liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

10. Suspension and termination

You can stop using the service at any time and delete your account (in the app: Profile → Delete account). We may suspend or close an account that breaks these terms, is used fraudulently or unsafely, or where the law requires it. Amounts owed for completed trips, and cash held by drivers for the operator, remain payable after an account is closed.

11. Changes

We may update these terms. We will change the effective date above and, for significant changes, tell you in the app before they take effect. Continuing to use the service after that means you accept the updated terms.

12. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to resolve any complaint. Subject to that, the courts having jurisdiction over our registered address above will have jurisdiction, without affecting any right you have to approach a consumer commission.

13. Contact